Support
Replies on weekdays, usually within one working day.
Email support@urgeq.com. Tell us the email address you sign in with and what you were doing when it went wrong, and we can usually find it without going back and forth.
Things that go wrong most
The sign-in code has not arrived
Check the spam folder first, because the code comes from an address you have not written to before. Codes last ten minutes, and asking for a new one cancels the old one, so use the most recent email. If nothing arrives within two minutes, email us and we will look at the delivery log for that address.
My booking link shows a page not found
The link only works once you have published your page. Open Share in the app and check that publishing is switched on and that the address shown matches the one you shared. Changing your name changes the link, so anything printed with the old one stops working.
The assistant will not answer a question
It only answers from what you have entered. If it says it will pass something on, that usually means the answer is not in your settings yet. Add it under Rules and FAQ and ask again.
A slot pupils should see is not being offered
Check three things in order: the day is a working day, the day has not been individually ticked off, and nothing is already booked in that slot. Slots that have already passed today are never offered.
I need my data, or I want it deleted
Email us from the address you signed in with and say which you want. We reply within one month, usually the same week.
Reporting something serious
If you have found a security problem, email security@urgeq.com rather than posting it publicly, and we will confirm receipt within two working days.